FAQ

1. How long does shipping take to the USA?
We process orders within 1-3 business days. Once shipped, delivery times vary:

  • Standard Shipping: 5-10 business days

  • Expedited Shipping (Available at checkout): 2-5 business days
    You will receive a tracking number via email once your order ships. Delivery times are estimates and may be affected by weather, carrier issues, or incorrect addresses.

2. What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery address and package weight. Woks and soup pots can be heavy, which may increase shipping costs. We offer free standard shipping on orders over [e.g., $75] within the contiguous USA.

3. Do you ship outside the contiguous USA?
We currently only ship to addresses within the contiguous 48 United States.

4. What is a wok?
A wok is a versatile round-bottomed cooking pan originating from China, used for stir-frying, steaming, pan-frying, deep-frying, poaching, boiling, braising, and smoking. Key features include:

  • Shape: Round bottom for even heat distribution and easy tossing

  • Material: Carbon steel (traditional), stainless steel, cast iron, non-stick

  • Size: Typically 12-16 inches in diameter

  • Handle: Long single handle (Chinese style) or two side handles (Pao style)

  • Lid: Often includes a domed lid for steaming and braising

Benefits:

  • Excellent heat distribution and retention

  • Versatile for many cooking methods

  • Ideal for high-heat stir-frying

  • Seasoned carbon steel develops natural non-stick properties

5. What is a soup pot?
A soup pot (also called a stockpot or Dutch oven) is a large, deep pot designed for cooking soups, stews, stocks, and large quantities of food. Types include:



Type Material Best For Features
Stockpot Stainless steel, aluminum Stocks, soups, boiling pasta Tall, straight sides, two handles, lid
Dutch Oven Enameled cast iron Braising, stews, slow cooking Heavy, excellent heat retention, oven-safe
Pasta Pot Stainless steel Cooking pasta Includes colander insert
Marmite Ceramic French cuisine, slow simmering Narrow neck, traditional design

Sizes: Range from 4 quarts (small) to 20+ quarts (large commercial)

6. What is a frying pan?
A frying pan (also called a skillet) is a flat-bottomed pan used for frying, searing, and browning foods. Types include:



Type Material Best For Features
Non-Stick Frying Pan Aluminum with non-stick coating Eggs, fish, delicate foods Easy release, easy clean, low-fat cooking
Stainless Steel Frying Pan Stainless steel (often with aluminum/copper core) Searing, browning, deglazing Durable, oven-safe, develops fond
Cast Iron Skillet Cast iron Searing, frying, baking, oven use Excellent heat retention, naturally non-stick when seasoned
Carbon Steel Frying Pan Carbon steel High-heat cooking, stir-frying Lightweight, heats quickly, develops patina
Copper Frying Pan Copper (lined with stainless steel) Precise temperature control Excellent heat conductivity, beautiful

Sizes: 8-inch (small), 10-inch (medium), 12-inch (large), 14-inch (extra-large)

7. What materials are best for cookware?



Material Properties Best For Care Induction Compatible
Stainless Steel Durable, non-reactive, oven-safe All-purpose, searing, deglazing Dishwasher safe (hand wash recommended) Yes (if magnetic base)
Cast Iron Excellent heat retention, durable, naturally non-stick when seasoned Searing, frying, baking, slow cooking Hand wash, season regularly Yes
Enameled Cast Iron Same as cast iron, no seasoning needed, colorful Braising, stews, slow cooking Hand wash Yes
Carbon Steel Heats quickly, lightweight, develops patina Stir-frying, high-heat cooking Hand wash, season regularly Yes
Non-Stick Easy release, easy clean Eggs, fish, delicate foods Hand wash, avoid metal utensils Check label
Aluminum Lightweight, excellent heat conduction Everyday cooking Dishwasher safe (anodized) No (unless clad)
Copper Superior heat conduction Precise cooking, professional use Hand wash, requires polishing No (unless stainless steel lined)

8. Are your products oven-safe?
Oven safety varies by product. The maximum oven-safe temperature (e.g., 350°F, 400°F, 500°F) is listed in each product description. Also check if the lid is oven-safe (glass lids often have lower temperature limits). Cast iron and stainless steel are typically oven-safe; non-stick may have temperature limits.

9. Are your products induction compatible?
Not all cookware works on induction cooktops. Check the product description for "induction compatible" or "induction ready" if you have an induction stove. Stainless steel and cast iron typically work; aluminum and copper require a magnetic base.

10. How do I season a carbon steel wok or cast iron pan?
Seasoning creates a natural non-stick patina:

  1. Wash: Wash new pan with warm soapy water to remove manufacturing residues. Dry thoroughly.

  2. Oil: Apply a thin layer of high-smoke-point oil (flaxseed, grapeseed, vegetable) all over the pan, inside and out.

  3. Heat: Place pan upside down in a 350-400°F oven (with foil on lower rack to catch drips) or heat on stovetop until oil smokes.

  4. Cool: Turn off heat and let pan cool in oven.

  5. Repeat: Repeat process 2-3 times for a strong initial seasoning.

  6. Maintain: After each use, wash with mild soap (optional), dry immediately, and apply a light coat of oil.

11. How do I care for my cookware?

  • Stainless Steel: Use appropriate heat; clean with stainless steel cleaner for shine; remove water spots promptly; for stuck-on food, boil water with vinegar.

  • Non-Stick: Hand wash with soft sponge; avoid metal utensils; do not overheat empty pans; replace when coating shows wear.

  • Cast Iron (Plain): Never soak; wash with minimal soap; dry immediately; rub with oil after each use.

  • Enameled Cast Iron: Hand wash; avoid thermal shock (extreme temperature changes); avoid metal utensils.

  • Carbon Steel: Same as cast iron; dry immediately after washing; apply thin oil coat.

  • General: Allow pans to cool before washing; avoid abrasive cleaners.

12. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.